Services / Managed Services

Managed Salesforce support from the team that already knows your org

Salesforce managed services are an ongoing retainer engagement — dedicated monthly capacity for enhancements, admin work, troubleshooting, and quarterly strategy — rather than a one-time project. It picks up once an org is live, with the same senior team that built or audited it, not a rotating support queue.

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What's included

  • Dedicated monthly hours for enhancements and admin requests
  • Ongoing Flow, automation, and security maintenance
  • Quarterly architecture and roadmap review
  • Direct access to the person doing the work, not a ticketing layer
FAQ

Common questions

What's included in a Salesforce managed services retainer?

Dedicated monthly capacity for enhancements, admin requests, automation maintenance, and a quarterly strategy review — the same scope as a project engagement, sized as ongoing capacity instead of a fixed deliverable.

Can I move from a project engagement to a retainer?

Yes. Most CRM Unity clients start with a project, an implementation or an org audit, and move to a retainer once the org is live and stable, since the team already knows the org by that point.