Certified Salesforce Experts

Your CRM, actually working for your business.

CRM Unity delivers expert Salesforce implementations, integrations, and fractional support, built by architects who've automated millions in processes and shipped production solutions across the full Salesforce platform.

15+
Years Combined
Experience
10,000+
Users Served
Across Orgs
1,000+
Projects
Completed
100%
Architect-Led
Engagements

Measured outcomes from real projects

80%+
Reduction in Operational Errors
Integrated a third-party platform with Salesforce via REST APIs and custom Apex, enabling field teams to interact with live org data in real time, eliminating manual entry and the mistakes that come with it.
25%
Drop in Marketing Spend
Piped Salesforce sales and appointment data into Google, Facebook, and Instagram ad platforms, feeding smarter targeting that reduced spend while lifting conversion rates by ~10%.
50%+
Faster Record Save Times
Retired 300+ active Process Builders and rebuilt them as optimized before/after-save record-triggered Flows, cutting save times in half on the org's most trafficked records.
15%
Rise in Customer Engagement
Architected a legally compliant automated SMS channel using REST APIs, Workato, custom objects, and Flows, measurably raising customer response rates within weeks of launch.
1,000s
Hours Freed Annually
End-to-end automation of customer invoicing using scheduled Flows and custom Apex freed 10+ Finance employees from manual processing, redirecting thousands of hours per year to higher-value work.
10x
More Appointments Booked
Gave customers the ability to self-schedule appointments in real time through a branded Experience Cloud site, eliminating phone tag and converting more inbound interest into booked jobs.

Multiple clouds.
One team that knows them all.

We've shipped production solutions across Sales, Service, Financial Services, Experience, Field Service Lightning, Salesforce Scheduler, and Einstein Analytics, plus the full programmatic stack beneath them. This isn't breadth for a résumé; it's depth earned running some of the most complex Salesforce environments in their respective industries.

Every engagement is led by a certified Application Architect. That means the person scoping your solution is the same person building it, no handoff to a junior admin, no guesswork in the estimate.

Sales Cloud Service Cloud Financial Services Cloud Experience Cloud Field Service Lightning Salesforce Scheduler Tableau / Einstein Analytics Apex & SOQL Lightning Web Components Flow Automation REST / SOAP / gRPC APIs Workato (iPaaS) FinancialForce / Certinia Third-Party Integrations Five9 CCaaS

🔗 Complex System Integrations

REST, SOAP, gRPC, and iPaaS integrations connecting Salesforce to third-party platforms, ERP systems, ad networks, accounting tools, call centers, and beyond, shipped and running in production at enterprise scale.

⚡ Process Automation at Scale

From end-to-end invoicing pipelines to org-wide automation overhauls, built for performance under load and long-term maintainability, not just proof-of-concept demos.

🧩 Custom LWC & Apex Development

Bespoke Lightning Web Components, Apex triggers, scheduled classes, and platform-native solutions engineered to the same standards as in-house enterprise development teams.

📊 Analytics & Reporting

Einstein Analytics and Tableau implementations that surface the metrics your leadership actually needs, from operational KPIs to executive dashboards, so decisions get made on data, not instinct.

Two ways to engage.
One standard of quality.

Fixed-scope project work for when you need something built, and ongoing fractional support for when you need a senior Salesforce team in your corner every month, both priced on outcomes, not hours.

🏗️

Project Work

Anything from a targeted quick win to a full multi-cloud build. Fixed price, defined scope, we own the outcome, not the clock. Every project is led by an architect from discovery to launch.

  • Discovery, scoping & solution architecture
  • Configuration, Apex & LWC development
  • Third-party system & API integrations
  • Testing, training & go-live support
  • Post-launch documentation & handoff
🤝

Fractional Retainer

A senior Salesforce architect and admin on-demand, every month, without the $150K+ cost of a full-time hire. Proactive, strategic, and always someone who deeply knows your org.

  • Dedicated monthly capacity (not hour blocks)
  • Ongoing admin, enhancements & dev work
  • Defined SLAs and structured request intake
  • Quarterly strategic roadmap sessions
  • Priority access for time-sensitive requests

Transparent pricing.
No surprises.

Outcome-based pricing means you pay for defined results and capacity, not time on a timesheet. We scope carefully, build efficiently, and stand behind the work.

Why not hourly? Hourly billing puts your budget at risk and creates the wrong incentives. Fixed pricing means we're accountable to outcomes, and so is our estimate.

What to expect

01
Free discovery call
We review your org, understand your goals, and recommend the right path, no pitch, no pressure.
02
Scoped proposal
You get a fixed-price proposal with a defined scope and timeline. No hourly estimates, no ambiguity.
03
Architect-led delivery
The senior who scoped your project is the one building it, from kickoff through go-live.
04
Seamless retainer transition
Project clients move into retainer support without any re-onboarding, we already know your org.

Project Work, Fixed Price

Quick Win

$3K–$8K
Focused scope · 1–4 weeks

A targeted engagement to solve one specific problem fast. Doesn't have to be a full cloud, this is where one-off builds, targeted automations, and high-impact fixes live.

  • Single focused deliverable
  • Automation and flow builds
  • Custom components or Apex solutions
  • 1 training session & documentation
  • 30-day post-launch support
Examples
  • Flow refactor or Process Builder retirement
  • Single LWC or custom screen flow
  • SMS / texting channel setup
  • Report suite or dashboard build
  • Targeted API / webhook integration

Full Implementation

$25K–$60K
Enterprise-scale · 10–20 weeks

End-to-end org builds for growing businesses that need an enterprise-quality Salesforce setup without the enterprise consulting firm price tag or timeline.

  • Full org architecture across multiple clouds
  • Custom development throughout
  • Complex multi-system integrations
  • Data migration & validation
  • Analytics, reporting & dashboards
  • Change management & full training
  • 90-day hypercare & support period
Examples
  • Multi-cloud greenfield implementation
  • Classic → Lightning migration at scale
  • Full org rebuild with legacy data migration
Fractional Retainer Plans, Monthly Recurring

Essentials

$4,000/mo
Reactive support & admin coverage
  • Up to 5 support tickets per month
  • Bug fixes & minor configuration changes
  • Automation and flow updates
  • 1 monthly check-in call
  • 1 business day response SLA
  • Structured async request intake

Partner

$10,000/mo
Dedicated team capacity & strategic advisory
  • Unlimited prioritized ticket queue
  • Full Apex, LWC & integration dev
  • Unlimited automation & flow work
  • Quarterly roadmap & strategy sessions
  • 4-hour priority response SLA
  • Dedicated Slack channel

Small firm. Senior talent.

You'll always work directly with a certified expert, not a project coordinator relaying messages to an offshore team. The people who scope your project are the ones building it.

TR
Tyler Raguseo
Salesforce Application Architect
📍 Jacksonville, FL

Tyler is a Salesforce Application Architect with 10+ years of hands-on enterprise experience across the financial services, home remodeling, and real estate investment industries. He currently leads Salesforce strategy for a real estate investment firm, bringing enterprise-grade architecture and automation to an organization that demands the sophistication of a large-scale operation without the overhead of one.

His background spans owning and evolving complex multi-cloud orgs from the ground up: designing solutions, writing the Apex, building the LWCs, managing the integrations, and running the project, often all at once. He's built self-scheduling experiences, automated invoicing pipelines, connected Salesforce to third-party platforms via APIs, and driven org-wide performance improvements across thousands of users. He brings the same level of care and technical rigor to every client engagement, regardless of size.

MG
Maddie Goldstein
Salesforce Administrator, Project Manager
📍 Jacksonville, FL

Maddie is a Salesforce Certified Business Analyst, Administrator, and Project Manager with 5+ years of hands-on experience helping organizations translate complex business needs into scalable, well-structured Salesforce solutions. She specializes in working directly with business stakeholders to gather requirements, define clear processes, and ensure technology aligns with real operational goals, not just theoretical use cases.

She brings deep expertise in Salesforce Flow and has a strong track record of delivering complex, cross-system integration projects between Salesforce and third-party platforms. Known for her ability to bring order to ambiguity, Maddie bridges the gap between business and technical teams, driving clarity, efficiency, and execution across every phase of a project lifecycle.

Let's talk about your Salesforce.

Whether you need something built, something fixed, or a senior team in your corner every month, tell us what you're working with and we'll figure out the best path forward together.

✉️
Email tyler@crmunity.com
📞
Phone (631) 488-5330
📍
Location Serving clients remotely worldwide
⏱️
Response Time All inquiries answered within 1 business day

Send us a message

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Thanks for reaching out. Tyler will be in touch within one business day.